FAQ’s

1. What should I do if my blood glucose meter doesn’t turn on?
Ensure the batteries are correctly installed, observing the proper polarity (“+” and “-“). If the device still doesn’t power on, try replacing the batteries with new ones.

2. Why am I getting inconsistent blood glucose readings?
Variations can result from several factors: using expired or improperly stored test strips, not allowing alcohol to evaporate fully before lancing, squeezing the finger excessively to obtain a blood sample, or not applying enough blood to the test strip. To ensure accuracy, follow the testing procedure carefully and use fresh test strips.

3. Can I use test strips from other brands with my Sinocare glucose meter?
No, it’s essential to use Sinocare test strips specifically designed for your model to ensure accurate readings. Using incompatible test strips can lead to errors.

4. How should I store my insulin?
Unopened insulin should be refrigerated between 2~8°C. Once opened, it can be kept at room temperature below 25°C, away from direct sunlight, and should be used within four weeks.

5. Is the Sinocare iCan Continuous Glucose Monitoring (CGM) system suitable for children?
Yes, the iCan CGM system is intended for use by adults and children aged 2 years and older.

6. How long does the iCan CGM sensor last?
Each sensor is designed for a maximum usage of 15 days. After this period, it will automatically stop monitoring, and a new sensor should be applied for continued use. 

7. Can I exercise, bathe, or swim while wearing the iCan CGM sensor?
Yes, the sensor is water-resistant (IP28). You can bathe and exercise with it on. Swimming is permissible up to a depth of 2.5 meters for up to 2 hours. For intense activities, consider using a protective patch over the sensor.

8. How do I set up the date and time on my Sinocare device?
Specific instructions can vary by model. Refer to your device’s user manual for detailed steps. If you encounter difficulties, contact Sinocare customer support for assistance.

9. What is the measuring range of the iCan CGM system?
The iCan CGM system measures glucose concentrations ranging from 2.0 mmol/L (36 mg/dL) to 25.0 mmol/L (450 mg/dL).

10. How can I contact Sinocare customer support in Pakistan?
For assistance, visit the official Sinocare Pakistan website at sinocare.pk or reach out through the contact information provided there.