Terms & Conditions

1. Introduction

Welcome to Sinocare.pk. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you should refrain from using our services.

2. Product Availability and Pricing

  • All prices displayed on Sinocare.pk are in PKR and are subject to change without prior notice.

  • We strive to ensure accurate pricing and product information, but errors may occur. In such cases, we reserve the right to cancel or modify orders.

  • Product availability is subject to stock levels, and we do not guarantee that all listed items will be in stock at all times.

3. Order Placement and Payment

  • Customers can place orders through our website, WhatsApp, or direct contact with our sales team.

  • Payment options include cash on delivery (COD), bank transfers, and online payment methods (where applicable).

  • Orders will only be processed once payment confirmation is received.

4. Shipping and Delivery

  • We offer nationwide delivery across Pakistan.

  • Estimated delivery time is 3-7 business days, depending on location.

  • Delivery charges will be communicated at the time of order placement and are to be borne by the customer.

  • We are not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, or courier issues.

5. Return and Refund Policy

  • Returns are only accepted for damaged, defective, incorrect, or incomplete products if reported within 3-4 days of delivery.

  • Customers must contact our support team via WhatsApp: 0340-3595-197 to initiate a return request.

  • Change of mind is not a valid reason for return or refund.

  • Products purchased from other websites or unauthorized sellers are not eligible for returns or refunds.

6. Warranty Policy

  • Glucometers and other applicable devices come with a 1-year repair warranty for manufacturing defects only.

  • Customers are responsible for courier charges when sending items for warranty claims.

  • Warranty does not cover accidental damage, misuse, unauthorized repairs, or product alterations.

7. User Responsibilities

  • Customers must provide accurate personal details, including delivery addresses and contact information.

  • Any misuse of our website, including fraudulent activities or false claims, may result in account suspension or legal action.

8. Privacy Policy

  • We respect your privacy and ensure that customer data is protected.

  • Personal information collected is used only for order processing, customer support, and marketing purposes (if consented to).

  • We do not share or sell customer data to third parties.

9. Limitation of Liability

  • Sinocare.pk is not responsible for any health issues arising from the improper use of our products.

  • We do not guarantee that our website will be error-free or uninterrupted at all times.

10. Amendments to Terms and Conditions

  • Sinocare.pk reserves the right to modify these Terms and Conditions at any time without prior notice.

  • Continued use of our website and services after changes are made constitutes acceptance of the revised terms.

For any queries, please contact us at WhatsApp: 0340-3595-197. By using Sinocare.pk, you agree to these Terms and Conditions.