Payment and Privacy Policy

1. Payment Policy

Accepted Payment Methods:

  • Cash on Delivery (COD): Available for most locations across Pakistan.

  • Bank Transfer: Customers can make payments via direct bank transfer. Details will be provided upon order confirmation.

  • Online Payment: We offer secure online payment options where applicable.

Order Confirmation & Processing:

  • Orders will be processed only after payment confirmation (for bank transfers and online payments).

  • Customers must provide correct billing and contact details to avoid delays.

  • If payment is not received within 24 hours (for bank transfers), the order may be canceled.

Refunds & Cancellations:

  • Orders once placed cannot be canceled if they have already been processed for shipment.

  • Refunds are applicable only in cases of incorrect, damaged, or defective products and will be processed after verification.

  • Refunds for eligible cases will be issued within 7-10 business days via the original payment method.

Payment Security:

  • All transactions are encrypted and processed securely to ensure customer data protection.

  • We do not store credit/debit card details.

2. Privacy Policy

Data Collection & Usage:

  • We collect customer information such as name, contact details, shipping address, and payment details to process orders and improve our services.

  • Customer data is used for communication, marketing (with consent), and order fulfillment.

Data Protection:

  • We prioritize the security of personal information and implement industry-standard safeguards to prevent unauthorized access.

  • Customer data is not shared with third parties except for payment processing and delivery fulfillment.

Cookies & Tracking:

  • Our website uses cookies to enhance user experience, analyze traffic, and improve website functionality.

  • Customers can manage cookie preferences through browser settings.

Third-Party Services:

  • We may use third-party logistics and payment gateways. These services follow their own privacy policies, and Sinocare.pk is not responsible for their practices.

User Rights:

  • Customers can request access, correction, or deletion of their personal data by contacting us at WhatsApp: +92 340 3595 197.

  • Marketing emails and promotional messages can be opted out at any time.

Policy Updates:

  • We reserve the right to update this policy at any time. Changes will be posted on our website.

For any queries regarding payments or privacy, feel free to contact us at WhatsApp: +92 340 3595 197.